Median Video and Audio is now live! Add full video and audio to your support experience with no invite, download, or install. Learn more

How much do Customer Success Managers make?

How much do Customer Success Managers make?

Are you considering a career as a Customer Success Manager? Or are you curious how much these professionals earn? In this article, we'll explore the average salary range for Customer Success Managers and the factors that influence their pay. Let's dive in!

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a vital role in any customer-centric organization. CSMs are responsible for building strong relationships with clients, ensuring their success, and maximizing the value they derive from the company's product or service.

Salary Range for Customer Success Managers

Customer Success Managers play a crucial role in driving customer satisfaction and retention, so it's no surprise that they are well-compensated for their efforts. The salary range for CSMs varies based on several factors, including:

  • Company size and industry
  • Geographical location
  • Prior experience and qualifications
  • Performance and results

On average, Customer Success Managers earn approximately $65,000 to $95,000 annually. However, this figure can significantly increase based on the factors mentioned earlier.

Factors that Influence Customer Success Manager Salaries

1. Company size and industry: Larger companies and high-growth industries may offer higher salaries to attract top talent.

2. Geographical location: Salaries can vary significantly depending on the cost of living in specific cities or regions. For example, CSMs in tech hubs like San Francisco or New York City tend to earn higher salaries compared to those working in smaller cities.

3. Prior experience and qualifications: CSMs with more experience or specialized skills, such as technical expertise or industry-specific knowledge, often command higher salaries.

4. Performance and results: CSMs who consistently achieve or surpass their key performance indicators (KPIs) may be eligible for performance bonuses or commission-based compensation, boosting their overall earnings.

Additional Benefits

Aside from base salaries, Customer Success Managers can also enjoy additional benefits, including:

  • Performance-based bonuses
  • Healthcare and retirement plans
  • Stock options or equity
  • Flexible work arrangements
  • Professional development opportunities

In Conclusion

Customer Success Managers are crucial for maintaining customer satisfaction and driving business growth. As such, they are compensated well for their expertise and dedication. While the average salary range for CSMs is approximately $65,000 to $95,000, factors such as company size, location, experience, and performance can significantly impact their earnings. If you're considering a career as a Customer Success Manager, remember to consider these factors as you negotiate your compensation package.

Do you have any other questions about Customer Success Managers or careers in customer success? Feel free to reach out to us at Median cobrowse. We're here to help!

Totally Free

Median allows you to see what your customer see in real time. No invite, download, or install required.
Create Account

Customer Success

Hey, Spencer here 👋🏼
I hope you found this article helpful! If you have more questions or wanna chat with someone on our team feel free to snag a time here. Cheers!