Reduce support time up to 82% in minutes.
Increase customer satisfaction with real time resolution.
Transform your support team into a profit center.
Trusted by over 10,000+ support agents
Providing support is easy when you can see what your customers see and can guild them to a solution. With Median, you can watch any of your website visitors interact with your website in real time. If someone has an issue simply join their session, put your mouse on their screen, and show them the way.
Save years of support time, stop asking customers to describe their problems, and prevent future support request with one click screen share.
To make it even easier, Median is fully integrated with 12 of the most popular chat tools available.
Go from chat to screen share with the click of a button.
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With silent cobrowsing, marketing, sales and support people can join a customer's session and watch as they interact with a website or digital asset.
With our educational tools, sales and support agents can join a user's browsing session in flight, put their mouse on the customers screen, highlight or draw on their page to help answer any questions or concerns they might have.
With our full control feature, sales and support agents may request permission to take full control of a customer's browser session allowing the agent to click through a website and even type, if necessary.
It is estimated that humans process visual information 60,000 times faster than text. Which means explaining a problem or solution via text is potentially 60,000 times slower than showing someone. For example, did you read this paragraph first? or did you look at the cheetah and read the caption?
This page has over 1,000 words on it explaining the how the Median software can save you time. Why read them when we can show you with a quick demo?
(showing someone is 60,000 times faster than messaging someone)
"Median's CoBrowse has helped us diagnose and solve user issues in real time. We've already seen amazing results in user satisfaction because we can resolve issues faster. If you want real user tracking that works and an effective, easy implementation - Median's got you covered!"
Joshua Robinson - Head of Customer Success at Prospectify
Median closes the missing link in Recruiterbox's support picture. Being able to see what the customer is doing in their account with just one click helps us to get on the same page faster. This leads to ease in helping customers with all questions - from how to do something in the product to debugging a tricky bug. It's hard to remember how we ever did live chat without it!
Chelsea Stroh - Customer Happiness at RecruiterBox
No downloads, no installs, no plugins, no invites, no emails, no links, no messaging, no carrier pigeon, no delays. Easy, Interactive, screen share is just a click away when the Median code is installed on your website. Since the Median viewer operates in the browser, our software works great across every device on every operating system.
Try Cobrowsing
Go from chat to screen share with the click of a button. Integrations include Tawk.to, Intercom, Drift, and more.
Median scrubs sensitive data such as credit card numbers, passwords and more so your customers are perfectly safe.
Go from phone call to screen share with our hot key command feature. A unique phone code for each caller.
Interested in adding cobrowsing to your product or service? Our APIs give you the power to build as you please.
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