Provide faster support with always on screen share

Screen share software for your website. Go from Chat to interactive Screen Share with the click of a button.
No install or download required.

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Trusted by over 10,000+ support agents

NATR (NASDAQ)

Ultimate support tool

See what your customers see

Providing support is easy when you can see what your customers see and can guild them to a solution. With Median, you can watch any of your website visitors interact with your website in real time. If someone has an issue simply join their session, put your mouse on their screen, and show them the way.

Save years of support time, stop asking customers to describe their problems, and prevent future support request with one click screen share.

Get Started Free

To make it even easier, Median is fully integrated with 12 of the most popular chat tools available.

Go from chat to screen share with the click of a button.

Types of cobrowsing

Silent screen share

With silent cobrowsing, marketing, sales and support people can join a customer's session and watch as they interact with a website or digital asset.

Educational screen share

With our educational tools, sales and support agents can join a user's browsing session in flight, put their mouse on the customers screen, highlight or draw on their page to help answer any questions or concerns they might have.

Full Control screen share

With our full control feature, sales and support agents may request permission to take full control of a customer's browser session allowing the agent to click through a website and even type, if necessary.

The numbers

Time is money

It is estimated that humans process visual information 60,000 times faster than text. Which means explaining a problem or solution via text is potentially 60,000 times slower than showing someone. For example, did you read this paragraph first? or did you look at the cheetah and read the caption?

This page has over 1,000 words on it explaining the how the Median software can save you time. Why read them when we can show you with a quick demo?

Cheetah

60x Faster

Than a tortoise

(showing someone is 60,000 times faster than messaging someone)

"Median's CoBrowse has helped us diagnose and solve user issues in real time. We've already seen amazing results in user satisfaction because we can resolve issues faster. If you want real user tracking that works and an effective, easy implementation - Median's got you covered!"

Joshua Robinson - Head of Customer Success at Prospectify

Median closes the missing link in Recruiterbox's support picture. Being able to see what the customer is doing in their account with just one click helps us to get on the same page faster. This leads to ease in helping customers with all questions - from how to do something in the product to debugging a tricky bug. It's hard to remember how we ever did live chat without it!

Chelsea Stroh - Customer Happiness at RecruiterBox

Features

No customer install

No downloads, no installs, no plugins, no invites, no emails, no links, no messaging, no carrier pigeon, no delays. Easy, Interactive, screen share is just a click away when the Median code is installed on your website. Since the Median viewer operates in the browser, our software works great across every device on every operating system.

Try Cobrowsing

Seamless integration

Go from chat to screen share with the click of a button. Integrations include Tawk.to, Intercom, Drift, and more.

Privacy First

Median scrubs sensitive data such as credit card numbers, passwords and more so your customers are perfectly safe.

Phone Mode

Go from phone call to screen share with our hot key command feature. A unique phone code for each caller.

Customizable APIs

Interested in adding cobrowsing to your product or service? Our APIs give you the power to build as you please.

Raving fans
"
Median's CoBrowse has helped us diagnose and solve user issues in real time. We've already seen amazing results in user satisfaction because we can resolve issues faster. If you want real user tracking that works and an effective, easy implementation - Median's got you covered!
Joshua Robinson - Head of Customer Success atProspectify
"
Median closes the missing link in Recruiterbox's support picture. Being able to see what the customer is doing in their account with just one click helps us to get on the same page faster. This leads to ease in helping customers with all questions - from how to do something in the product to debugging a tricky bug. It's hard to remember how we ever did live chat without it!
Chelsea Stroh - Customer Happiness at RecruiterBox
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World class features include
No Customer Install
No plugins, no software, there’s nothing for your customers to install. Once our snippet is placed on your site, it just works. All your agents have to do is click a link to start a CoBrowse session, it’s as easy as that! Since Median works in the browser, it works great across every device, including phones and tablets.
Seamless Integration
CoBrowse natively integrates with most major chat providers. Once installed, your team will see a link within your chat provider. Simply start a screenshare session and instantly get access into your customer’s world.
Privacy First
Unlike traditional desktop screensharing software, Median only shows what's happening in the browser, on your own website. Median will automatically scrub sensitive data such as credit card numbers and blocking out forms, inputs, and entire webpage sections is a snap. No coding required!
Phone Mode
Just because a customer calls in doesn’t mean you can’t start a CoBrowse session. Have your customer type a simple sequence using their computer and a code will popup. Have them share this with your agent to start a session. It's like a customer service Konami Code.
Customizable API
Interested in creating your own custom permission boxes? Want to embed CoBrowsing into your existing product and roll it out to your customers? Median has a deeply extensible API that lets you do just that.
Frequently asked questions

What do you mean by no user install required?

Unlike most popular screen sharing applications that are required to be downloaded, installed, or launched on a user's PC, Median is installed on your website via a JavaScript cut and paste.

By installing Median on your website instead of a user's computer, Median is running as soon as a visitor's page loads. Which means your website visitors do NOT need to download or install anything. By simply visiting your website an active screen share (cobrowse) session can be initiated in the Median Viewer.

What is Cobrowsing?

Cobrowsing is when two or more people browse and interact with the same webpage at the same time.

When a Cobrowsing session is launched, typically there is a host and one or more participants. When a participant joins a host's session, the participant can then see everything the host sees and even interact with the website the host is on. A host can typically see everything a participant is doing on there page in real time. Cobrowsing allows for two or more people to interact and collaborate via a browser session with no installed required.

Cobrowsing vs Screen Share

Cobrowsing and Screen Share act similar but are two completely different technologies.

Most screen sharing software requires an install and uses video to stream a live feed of a users session to participants in a meeting room. Cobrowsing software on the other hand does NOT use video, instead it simply passes HTML code from a host to a participant(s).

The major difference is how the information is delivered and presented.

Video it is heavy, requires a lot of software and resources, and is dependent on a good internet connection.
Code is light, requires almost no software, and can be deployed in minutes.


How does Median work?

Median is a JavaScript application that once installed on a website collects static and dynamic data based on  a website visitors session and passes that data via a secure server environment to be presented in a viewer for an agent to interpret and interact with.

In short, Median allows agents to see what visitors see by using code to recreate a pixel perfect representation of a visitors screen.

Will Median slow my site down or otherwise affect my site's performance?

Absolutely not -- Median is designed to load after your page loads. We pride ourselves on making our product as lightweight as absolutely possible. Median won't change or affect the performance of your website, and our snippet is only 10% or less of the size of most common chat providers.

Do I have to use a chat tool to use Median?

Absolutely not! Median works with or without your chat provider. Median has a built-in dashboard allowing you to view your site's users and visitors in real-time. We have a powerful API integrations allowing you to get Cobrowsing information no matter what tool you use.

Does Median work on mobile devices?

Absolutely! Median works across every device and browser, and can easily show you browser windows of your site visitors that are browsing via phones and tablets.

Is Median full desktop screen sharing?

No. Median is 100% browser based. Median's screen sharing also only works on sites you've installed our code snippet on. If your customer has yoursite.com open in one tab and google.com open in another, you'll only see activity on yoursite.com.

Does Median add any branding or elements to my webpage?

Not at all -- Median works in the background of your website, and doesn't add, modify, or update anything on your site.

Can I ask a user for permission before viewing their browser window?

Yes! Median has configurable alert and notification options, and you can require that a user grants permission before a screen share session begins.

Does personal or sensitive information get filtered in the screen share?

Median automatically filters all content for popular payment providers such as Stripe and Braintree. This information will never leave the end user's browser. We also have powerful and controllable privacy features that allow you to easily select fields that you wish to have filtered out, no coding required. Once exclusions are enabled, no information placed in those inputs or forms will leave the user's browser.

What chat providers can I use Median with?

Median currently integrates with LiveChat, Olark, Intercom, Zendesk Chat, Tawk.to, SnapEngage, Kustomer, Drift, Chatra, HelpScout, Chat Beacon, Re:amaze, and Slaask. If you use something different, let us know, we would love to chat.

Does Median store any of this screen sharing information?

Nope. Median does not collect or save any screen sharing data. Screen sharing information is transmitted in real-time, and the contents of screen sharing sessions are NOT recorded for later use.

How does pricing work?

Median starts at $50/month for 2 concurrent agents. We also offer custom and bulk pricing discounts along with White Label and premise based pricing models.

If you have more than 10 agents, shoot us a chat or email , we would love to talk!
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