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Understanding the PCI Compliance Requirements for Cobrowsing Solutions

Cobrowsing, also known as co-browsing or shared browsing, is a technology that is used by businesses to provide real-time assistance to customers. This technology enables a customer service representative to take control of a customer’s web browser (with their permission) and help them navigate a website or complete a task. With the help of cobrowsing, customer service representatives can provide a more personalized and engaging experience to customers.

However, when using cobrowsing, businesses must ensure that their solutions are compliant with Payment Card Industry (PCI) Data Security Standard (DSS). PCI DSS is a set of security requirements that must be met in order to securely process, store, and transmit credit card information.

Businesses that process credit cards must be PCI DSS compliant in order to protect the sensitive data of their customers. Therefore, it is important for cobrowsing solutions to meet the standards outlined by PCI DSS.

The Requirements of PCI Compliance

The requirements of PCI compliance vary depending on the type of business and the volume of credit card transactions. However, all businesses must meet the following criteria:

  • Implement strong access control measures.
  • Protect stored data.
  • Regularly monitor and test networks.
  • Maintain a secure system environment.

When using cobrowsing solutions, businesses must also ensure that the technology is secure and compliant with the PCI DSS standards. This includes ensuring that customer data is encrypted, that access control measures are in place, and that the cobrowsing sessions are monitored. The cobrowsing solution must also be regularly tested and updated with the latest security patches.

Meeting the PCI Compliance Requirements with HelloMedian

At HelloMedian, we understand the importance of data security and meeting the PCI compliance requirements. Our cobrowsing solution has been designed with data security in mind and is compliant with the PCI DSS standards. Our cobrowsing sessions are encrypted, and we have implemented strong access control measures and regularly test our systems to ensure that customer data is safe and secure.

To learn more about our cobrowsing solution and how it meets the PCI compliance requirements, please visit

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