Personal Identifiable Information (PII) is any data that can be used to identify an individual. This includes names, addresses, phone numbers, social security numbers, credit card numbers and more. As such, it is essential for online businesses to properly handle PII when customers provide it. Cobrowsing is a powerful tool for customer service teams that is designed to help customers quickly and easily complete complex tasks. But how does cobrowsing handle PII?
Cobrowsing is a secure technology that is designed to protect customer data, including PII. It uses a combination of encryption and obfuscation techniques to ensure that customer data is never exposed or shared between customers and agents. Cobrowsing sessions are encrypted with secure TLS/SSL protocols, and customer data is obfuscated to prevent it from being visible in the cobrowsing session. Additionally, all data is securely stored in a private cloud and is only accessible to authorized personnel.
Additionally, cobrowsing solutions like HelloMedian have built-in features to help ensure customer data is secure. For example, HelloMedian provides an option to mask certain fields on the customer's screen. This means that only the customer can view the data in those fields, not the agent. This ensures that important PII remains secure and private.
Cobrowsing also provides additional features to help customer service teams ensure that customer data is handled properly. For example, HelloMedian provides an option to restrict customer control. This feature prevents agents from taking control of a customer’s browser or inputting data into their fields. This helps to prevent any unauthorized access or manipulation of customer data.
Finally, cobrowsing solutions like HelloMedian provide customer service teams with real-time tracking and logging of cobrowsing sessions. This allows customer service teams to keep a detailed record of all cobrowsing sessions and ensure that customer data is handled properly.
In conclusion, cobrowsing is a secure technology that is designed to protect customer data, including PII. Cobrowsing solutions like HelloMedian provide features to help customer service teams ensure that customer data is handled properly and securely. By leveraging these features, customer service teams can ensure that customer data, including PII, is always handled securely and properly.
To learn more about how HelloMedian can help your customer service team ensure that customer data is handled securely and properly, please visit HelloMedian.com.