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Data privacy and security is a top priority for businesses of all sizes, and it’s even more important to ensure that your cobrowsing solution is compliant with the European Union’s General Data Protection Regulation (GDPR). But what exactly does GDPR compliance mean for cobrowsing?

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What is GDPR?

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The GDPR is a regulation in EU law that protects the data privacy of individuals within the European Union. This regulation applies to any organization that collects, stores, or processes the personal data of EU citizens, regardless of where the organization is located. The GDPR requires that organizations have adequate data protection measures in place to ensure that the personal data of their customers is secure and that individuals have control over how their data is used.

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How Does Cobrowsing Affect GDPR Compliance?

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Cobrowsing is a powerful tool that enables customer service agents and other enterprise teams to see and interact with a customer’s screen in real-time. This technology has the potential to be very beneficial for customers, as it can help agents diagnose and resolve issues quickly and accurately. However, because cobrowsing involves the sharing of a customer’s data, it is important that organizations ensure their cobrowsing solution is GDPR compliant.

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What Does GDPR Compliance Mean for Cobrowsing?

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In order to be GDPR compliant, cobrowsing solutions must adhere to the following requirements:

• Organizations must obtain clear consent from customers before collecting their data.
• Organizations must be transparent about how they are using customers’ data.
• Organizations must ensure that customer data is secure and can only be accessed by authorized personnel.
• Organizations must provide customers with the option to delete their data upon request.

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For cobrowsing solutions, this means that organizations must ensure that customers are aware of the data being shared and must obtain consent before initiating a cobrowse session. Moreover, organizations must ensure that customer data is kept secure and that customers are able to delete their data upon request.

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How Can I Make Sure My Cobrowsing Solution is GDPR Compliant?

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The best way to ensure that your cobrowsing solution is GDPR compliant is to choose a solution that has been specifically designed with GDPR in mind. HelloMedian’s cobrowsing solution, Median Cobrowse, is GDPR compliant and has built-in features to help organizations meet their GDPR requirements. Median Cobrowse has several features that ensure GDPR compliance, including:

• A secure, encrypted connection that prevents unauthorized access to customer data.
• A customizable consent box that enables customers to provide explicit consent before initiating a cobrowse session.
• The ability to delete customer data upon request.
• Full transparency, with customers able to see exactly what data is being collected and how it is being used.

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By choosing a cobrowsing solution that is specifically designed with GDPR in mind, organizations can ensure that their cobrowsing solution is compliant with the GDPR and that their customers’ data is secure.

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Conclusion

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Data privacy and security is a top priority for organizations, and it’s even more important to ensure that your cobrowsing solution is GDPR compliant. In order to be GDPR compliant, cobrowsing solutions must adhere to certain requirements, such as obtaining clear consent from customers before collecting their data and ensuring that customer data is secure and can only be accessed by authorized personnel. The best way to ensure that your cobrowsing solution is GDPR compliant is to choose a solution that has been specifically designed with GDPR in mind, such as HelloMedian’s Median Cobrowse. With Median Cobrowse, you can ensure that your cobrowsing solution is GDPR compliant and that your customers’ data is secure. For more information about Median Cobrowse, please visit HelloMedian.com.