Median Video and Audio is now live! Add full video and audio to your support experience with no invite, download, or install. Learn more

Cobrowsing and Your Privacy: Understanding the Security Implications

Cobrowsing is a powerful tool that allows two or more people to browse the internet together in real-time. It is a great tool for sales teams, customer support, and training. But with such powerful technology, it's important to ensure your data is secure and your privacy is protected. Cobrowsing, when done correctly, is a secure and private way to share information online.

When it comes to protecting your data, security is paramount. Cobrowsing solutions should have a robust encryption protocol that prevents eavesdropping and data tampering. Additionally, any data that is shared should be encrypted in transit to protect it from prying eyes. It's also important to have a secure login process and an authentication protocol to ensure only authorized parties can access the cobrowsing session.

Privacy is also an important factor to consider when using cobrowsing. The data that is shared in a cobrowsing session should be kept confidential and not shared with third-parties. Additionally, cobrowsing solutions should include an opt-out option that allows the user to end the session at any time. This ensures that the user has full control over their data and can end the session when they feel comfortable.

At HelloMedian, we understand the importance of data security and privacy. That's why we've built our cobrowsing solution with the highest levels of encryption and authentication protocols, as well as an opt-out option that allows users to easily end the session when they are done. Our cobrowsing solution also includes an audit log that tracks all activity during the session, which helps ensure that all data is kept secure and private.

Cobrowsing is a powerful tool, but it's important to understand the security implications and make sure your data is protected. By taking the proper steps to ensure your data is secure, you can rest assured that your privacy is protected and your data is safe.

To learn more about cobrowsing and how HelloMedian can help you schedule a demo with our team using the link below.

Totally Free

Median allows you to see what your customer see in real time. No invite, download, or install required.
Create Account

No items found.
Hey, Spencer here 👋🏼
I hope you found this article helpful! If you have more questions or wanna chat with someone on our team feel free to snag a time here. Cheers!