Median Video and Audio is now live! Add full video and audio to your support experience with no invite, download, or install. Learn more
Make happy customers

The easiest way to offer better support to your customers

Makes problems go away 2 times faster and watch your satisfactions scores jump up.

14 day free trial, cancel anytime!
Basic Plan
$ 50.00 USD
/mo
$
25
Per User
Included
2 Users
No Downloads or Installs
1-Click Screen Share
Show Cursor Tool
Highlight Tool
Draw Tool
Full Control Tool
Phone Mode
Privacy Controls
Online Visitor List
Google Sign Sign On

Start Free Trial

Credit card required
Business plan
$ 75.00 USD
/mo
$
15
Per User
Included
5 Users
No Downloads or Installs
1-Click Screen Share
Show Cursor Tool
Highlight Tool
Draw Tool
Full Control Tool
Phone Mode
Privacy Controls
Online Visitor List
Google Sign Sign On

Start Free Trial

Credit card required
MOST POPULAR
Pro Plan
$ 150.00 USD
/mo
$
15
Per User
Included
10 Users
No Downloads or Installs
1-Click Screen Share
Show Cursor Tool
Highlight Tool
Draw Tool
Full Control Tool
Phone Mode
Privacy Controls
Online Visitor List
Google Sign Sign On

Start Free Trial

Credit card required
ENTERPRISE
For large support teams, SAML 2.0 Single Sign On, Uptime SLAs, On-Premise Deployment, Dedicated Account Management, Custom Contracts, API access, and more.
Clients

Customer testimonials

Here is what our customers have to say...

"What we missed is a way to really join the user in their struggle. Sending screenshots back and forth is just very 2015..."

Taco Verdonschot
Head of Relations, Yoast

"Ya honestly Median is amazing"

Sam Parr
Founder, The Hustle (HubSpot)

"We use Median to cut ticket times down 70% by point blank having the ability to show an end-user versus describing it."

Zachary Italian
President, Village Helpdesk

"This is probably my favorite business"

Andrew Gazdecki
CEO, MicroAcquire

"We now can offer direct help/support on a user while browsing our websites without downloading Teamviewer, Anydesk or similar tools."

Tom Benattar
CEO, PixelMe

We've already seen amazing results in user satisfaction because we can resolve issues faster.

Joshua Robinson
Head of Customer Success, Prospectify

Support

Frequently asked questions

Below are the most popular questions we get asked about Median. Have a question of your own? Ask us in the chat and we will respond as quick as possible.

How is Median different than Zoom, Meet, or Teams?
The main difference is that Median easier and faster. Median allows you to join your customers screens without invites, downloads or installs.

If a customer is on your site, you can pop on their screen.

Other popular screen share tools require a number of steps before you can see your customers screen and start supporting them.
What is cobrowsing?
Cobrowsing is short for collaborative browsing which means 2 or more people on the same website at the same time.

Think of Cobrowsing as web-based screen share. Instead of using heavy desktop applications, cobrowsing uses standard web based software to deliver a better faster screen share experience.
Can I see all the browser tabs or the desktop?
No. Median only works on the pages the Median code is installed on.

If all the browser tabs are the same website and the Median code is installed, then yes! You will be able to screen share across all the tabs the Median code is installed on.
Does it work across page loads?
Yes, Median uses cookies to identify visitors. As a visitor moves through a site the Median viewer will automatically update based on the page they are on. This also works if a visitor has multiple tabs open to the same website. Median will follow the viewer based on the tab they are actively looking at.
Does Median require permissions to screen share?
Yes and no, we have options in our settings menu that let our customers decide if they would like to ask for permission or not.

It's up to our customers to obey their local laws and regulations.

Try Median FREE for 14 days

We believe customer support is easier when you can see what your customers see. We also believe the easier customer support is, the faster support can be given, and the happier your customers will become. Lastly, we believe if you provide customer support, you will LOVE Median.

Get started - It's free

Speak with the team

Digital Ocean