Makes problems go away 2 times faster and watch your satisfactions scores jump up.
Here is what our customers have to say...
"What we missed is a way to really join the user in their struggle. Sending screenshots back and forth is just very 2015..."
"Ya honestly Median is amazing"
"We use Median to cut ticket times down 70% by point blank having the ability to show an end-user versus describing it."
"This is probably my favorite business"
"We now can offer direct help/support on a user while browsing our websites without downloading Teamviewer, Anydesk or similar tools."
We've already seen amazing results in user satisfaction because we can resolve issues faster.
Below are the most popular questions we get asked about Median. Have a question of your own? Ask us in the chat and we will respond as quick as possible.
We believe customer support is easier when you can see what your customers see. We also believe the easier customer support is, the faster support can be given, and the happier your customers will become. Lastly, we believe if you provide customer support, you will LOVE Median.