Median Video and Audio is now live! Add full video and audio to your support experience with no invite, download, or install. Learn more

Customer Success Platforms - 3 tools to get started

Customer Success Platforms - 3 Tools to Get Started

As a software company, customer success is paramount to your growth and success. Ensuring your customers are achieving their desired outcomes and experiencing value from your product is vital for long-term retention and advocacy. One way to achieve this is by utilizing customer success platforms. These tools are purpose-built to help you manage, organize, and automate your customer success efforts. In this article, we will explore three customer success platforms that can help you get started on the path to success.

1. Gainsight

Gainsight is a leading customer success platform that offers a comprehensive set of tools to help you drive customer success. Its powerful features include customer health scoring, proactive monitoring of customer health signals, customer journey mapping, and analytics-driven insights. With Gainsight, you can proactively identify at-risk accounts, engage with customers at the right time, and deliver personalized experiences. The platform also integrates with various CRM and communication tools, making it a robust solution for customer success teams.

2. Totango

Totango is another popular customer success platform that provides a range of capabilities to help you achieve your customer success goals. It offers features like customer health monitoring, product adoption tracking, and customer engagement metrics. Totango also provides workflow automation and analytics-driven insights to help you streamline your customer success operations. With Totango, you can gain a deep understanding of your customers' behavior, identify upsell and expansion opportunities, and deliver personalized experiences to drive customer satisfaction.

3. UserIQ

If you're looking for a customer success platform that focuses on user adoption and onboarding, UserIQ is a great choice. UserIQ helps you understand how users are interacting with your software and provides data-driven insights to improve user onboarding and product adoption. The platform offers user onboarding guides, product usage analytics, and in-app messaging capabilities. With UserIQ, you can ensure your users are successfully onboarded, drive feature adoption, and reduce churn by addressing any roadblocks or challenges they may face.

Implementing a customer success platform can significantly enhance your ability to drive customer success and retention. These platforms provide a range of tools and features to help you monitor and engage with your customers effectively. Whether you choose Gainsight, Totango, or UserIQ, investing in a customer success platform is a wise decision for any software company looking to take their customer success efforts to the next level.

Remember, success starts with your customers!

Totally Free

Median allows you to see what your customer see in real time. No invite, download, or install required.
Create Account

Customer Success

Hey, Spencer here 👋🏼
I hope you found this article helpful! If you have more questions or wanna chat with someone on our team feel free to snag a time here. Cheers!