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Who founded Zendesk?

Who Founded Zendesk?

Zendesk, a popular customer service software company, has revolutionized the way businesses interact with their customers. With its user-friendly interface and powerful features, Zendesk has become a vital tool for companies of all sizes. But have you ever wondered about the founders behind this innovative company? Let's take a closer look at who founded Zendesk and their journey towards success.

The Founders:

Zendesk was founded in Copenhagen, Denmark in 2007 by three individuals - Mikkel Svane, Alexander Aghassipour, and Morten Primdahl. Each of these founders brought unique skills and expertise to the table, which played a key role in shaping the success of Zendesk.

Mikkel Svane:

Mikkel Svane, the CEO of Zendesk, had previous experience working in the customer service industry. He recognized the need for a more efficient and effective customer support system, which led him to co-found Zendesk. Under Mikkel's leadership, Zendesk has grown into a globally recognized company, serving thousands of businesses around the world.

Alexander Aghassipour:

Alexander Aghassipour, the former CTO of Zendesk, was responsible for the technical aspects of the company. His expertise in software development and engineering helped to create the robust and reliable platform that Zendesk is known for today.

Morten Primdahl:

Morten Primdahl, the former CPO (Chief Product Officer), played a crucial role in overseeing the product development and strategic direction of Zendesk. His commitment to delivering a user-friendly and intuitive customer service software has been instrumental in the company's growth.

The Journey to Success:

When Zendesk was founded in 2007, the founders had a clear vision - to create a customer service software that is easy to use, flexible, and scalable. They wanted to empower businesses to provide exceptional customer support, ultimately improving customer satisfaction and loyalty.

Zendesk quickly gained attention and traction in the market, thanks to its innovative approach and customer-centric features. In 2008, the company launched its first product, Zendesk Support, which allowed businesses to centralize their customer interactions and streamline their support processes.

Over the years, Zendesk expanded its product offerings to cater to different aspects of customer engagement, such as live chat, helpdesk ticketing, and knowledge base management. Today, Zendesk has evolved into a comprehensive customer service platform, serving businesses across various industries.

Achievements and Recognition:

Zendesk's dedication to providing an exceptional customer experience has not gone unnoticed. The company has earned multiple accolades and recognition in the industry:

  • Recognized by Gartner as a Leader in the Magic Quadrant for the CRM Customer Engagement Center.
  • Awarded as a Top Rated Customer Service Software on TrustRadius.
  • Received the Best Help Desk Software Award from FinancesOnline.
  • Included on Forbes' Cloud 100 list of the best cloud companies in the world.

These achievements are a testament to the founders' vision and the hard work of the entire Zendesk team.


In conclusion, Zendesk was founded in 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl. Their combined expertise and dedication to improving customer service resulted in the creation of an innovative and widely adopted customer service software. Today, Zendesk continues to lead the industry, helping businesses provide exceptional customer experiences and build long-lasting relationships.

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