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Who uses Zendesk? and why?

Who uses Zendesk? and why?

In today's digital age, businesses of all sizes are striving to deliver exceptional customer service. One company that has made a name for itself in this space is Zendesk. With its comprehensive customer support software, Zendesk has gained popularity among a wide range of industries. In this article, we will explore who uses Zendesk and why it has become a go-to solution for businesses worldwide.

1. Startups and Small Businesses

One of the primary user groups for Zendesk is startups and small businesses. These companies often have limited resources and need a cost-effective customer support solution. Zendesk's pricing plans cater to their budgets and provide essential features required for efficient customer service.

Startups and small businesses find value in Zendesk's ticketing system, which allows them to manage customer queries efficiently. The ability to track the status of each ticket and collaborate with team members ensures that no customer inquiry falls through the cracks.

2. Midsize and Enterprise-level Companies

Zendesk's versatility also appeals to midsize and enterprise-level companies that deal with a higher volume of customer inquiries. These businesses require a more advanced solution capable of handling complex workflows and integrations.

Zendesk's platform offers features such as automation, reporting, and customization options that meet the needs of larger organizations. The software's scalability allows businesses to handle increasing customer support demands without sacrificing efficiency or customer satisfaction.

3. E-commerce and Retail

E-commerce and retail industries heavily rely on customer satisfaction to drive sales and build brand loyalty. Zendesk's customer support software plays a crucial role in ensuring excellent post-purchase experiences.

With features like chat support, self-service knowledge bases, and social media integration, Zendesk enables e-commerce and retail companies to engage with customers across multiple channels. This multi-channel support ensures that customers receive a consistent and personalized experience, regardless of their preferred communication method.

4. Software as a Service (SaaS) Companies

SaaS companies face unique challenges when it comes to customer support. Not only do they need to address technical inquiries, but they must also provide ongoing assistance to ensure customer success with their software.

Zendesk's comprehensive ticketing system and knowledge base functionality make it an ideal solution for SaaS companies. The ability to categorize and prioritize tickets, provide self-service resources, and integrate with other tools streamlines the support process, enabling SaaS companies to deliver exceptional service to their customers.


Zendesk's customer support software has gained popularity across various industries due to its versatility, scalability, and comprehensive feature set. From startups to enterprise-level businesses and from e-commerce to SaaS companies, Zendesk caters to the diverse needs of modern businesses.

By choosing Zendesk, businesses can streamline their support processes, enhance customer satisfaction, and ultimately drive growth. Regardless of the industry, providing exceptional customer service is vital in today's competitive landscape, and Zendesk helps businesses achieve precisely that.

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