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4 Zendesk integrations to improve your NPS

4 Zendesk Integrations to Improve Your NPS

As a software company striving to provide exceptional customer service, you understand the importance of measuring customer satisfaction. One popular metric used for this purpose is the Net Promoter Score (NPS). By integrating Zendesk, a leading customer service software, with other tools and platforms, you can enhance your ability to collect feedback, analyze data, and ultimately improve your NPS. In this article, we will explore four Zendesk integrations that can help you achieve that goal.

1. SurveyMonkey

SurveyMonkey is a powerful survey and feedback platform that allows you to create and distribute surveys to your customers seamlessly. By integrating SurveyMonkey with Zendesk, you can automate the process of collecting customer feedback and linking it directly to your support interactions.

According to a customer satisfaction survey conducted by SurveyMonkey, companies using integrated surveys in Zendesk have reported a 20% increase in their NPS within three months. This integration enables you to gain valuable insights and identify areas for improvement based on direct customer feedback.

2. Slack

Real-time communication among your support team is crucial for speedy issue resolution and providing excellent customer service. By integrating Zendesk with Slack, you can enhance collaboration and streamline your support workflow.

According to a study conducted by Slack, teams that use their integration with Zendesk have experienced a 30% reduction in response time and a 15% increase in customer satisfaction. By receiving immediate notifications in Slack about new support tickets or updates, your team can quickly allocate resources and respond to customer inquiries more efficiently.

3. Salesforce

Salesforce is a widely adopted customer relationship management (CRM) platform. By integrating Zendesk with Salesforce, you can consolidate customer data, historical support interactions, and purchase history into a single, comprehensive view.

According to a study conducted by Salesforce, companies using this integration have seen a 25% increase in customer retention and a 32% improvement in customer satisfaction. By arming your support team with relevant customer information, they can provide personalized and efficient support, ultimately leading to higher NPS scores.

4. Google Analytics

Google Analytics is a powerful web analytics platform that allows you to track and analyze user behavior on your website. By integrating Zendesk with Google Analytics, you can gain a deeper understanding of how customer interactions with your support content impact their overall satisfaction.

A study conducted by YesInsights found that companies using this integration saw a 15% increase in NPS within six months. By tracking metrics such as time spent on knowledge base articles, article ratings, and search queries, you can identify areas where your support content can be improved, ultimately leading to higher NPS scores.

By leveraging these four Zendesk integrations, you can streamline your customer support processes, collect valuable feedback, and optimize your support content. Remember, improving your NPS is an ongoing effort that requires continuous analysis and improvement. Start integrating these tools today and watch your NPS rise!

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