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Understanding Intercom's per seat pricing

Understanding Intercom's per seat pricing

Intercom is a popular customer messaging platform that helps businesses engage with their customers through chat, email, and other channels. One of the factors that businesses often consider when choosing a messaging platform is the pricing structure, and Intercom's per seat pricing is an important aspect to understand.

What is per seat pricing?

Per seat pricing is a common approach used by software companies to charge customers based on the number of users or seats they have. In the case of Intercom, it means that the cost of using Intercom's services will be directly proportional to the number of seats or team members who will be using the platform within your company.

This pricing model ensures that businesses only pay for the number of people who will actively use Intercom and benefit from its features. It allows for scalability as the pricing can easily be adjusted as your team grows or shrinks.

Benefits of per seat pricing

Per seat pricing has several benefits, both for the software company and the customers:

  • Cost-effectiveness: Paying only for the number of users using the platform can be cost-effective for businesses. It ensures that you are not overpaying for unused seats and allows for better budgeting.
  • Scalability: As your team grows, it's easy to scale up by adding more seats. The pricing adjusts accordingly, so you don't have to renegotiate contracts or deal with complex pricing structures.
  • Transparency: Per seat pricing offers transparency, as you know exactly how much you will be charged based on the number of seats you need. This makes it easier to plan and budget for your messaging platform expenses.

Considerations when selecting seats

When choosing the number of seats for your Intercom subscription, it's important to consider a few factors:

  • Expected usage: Assess the number of team members who will actively engage with customers through Intercom. Consider both current and future needs to ensure you have enough seats without overpaying.
  • Roles and responsibilities: Consider the different roles and responsibilities within your team. Some team members, like customer support agents or sales representatives, may have more interaction with customers and require access to Intercom's features.
  • Collaboration needs: Determine how many team members will need access to Intercom's collaboration features, such as message assignment or internal notes. Ensure that you have enough seats to accommodate collaboration needs.


Understanding Intercom's per seat pricing is essential when considering their platform for your business. The per seat pricing model offers cost-effectiveness, scalability, and transparency. Assess your team's needs and expected usage to determine the number of seats that are right for your business. By selecting the optimal number of seats, you can ensure that you are getting the most value out of Intercom's customer messaging platform.

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