Everything you need to know about Intercom's pricing

When it comes to choosing the right customer messaging platform for your business, pricing is a crucial factor to consider. Intercom, a popular customer messaging software, offers various pricing options that cater to different business needs. In this article, we will provide a comprehensive overview of Intercom's pricing structure and highlight key features of each plan.

Intercom's Pricing Tiers

Intercom offers four pricing tiers, each with its unique features and benefits. These tiers are:

1. Start

The Start plan is a great option for small businesses or those new to customer messaging platforms. It starts at $39 per month and provides the following features:

• Basic inbox for managing conversations with customers
• Live chat for instant customer support
• Customizable email templates
• Team inbox collaboration

The Start plan is ideal for businesses looking to get started with Intercom and gradually scale their customer messaging efforts.

2. Grow

If you have a growing customer base and require more advanced features, the Grow plan may be the right fit for you. Starting at $99 per month, the Grow plan includes all the features of the Start plan, plus:

• AUTOMATE, which allows you to create automated workflows
• Self-service help center for customers
• Article reporting and insights
• Customizable chatbots

The Grow plan is designed for businesses that want to provide more targeted and personalized customer experiences through automation and self-help resources.

3. Accelerate

For larger businesses with more advanced communication needs, the Accelerate plan starts at $499 per month. In addition to the features of the Grow plan, the Accelerate plan provides:

• Product tours and onboarding
• Advanced customer segmentation
• Custom user attributes
• Integration with CRM and other tools

This plan is ideal for businesses that require advanced targeting, onboarding, and integration capabilities to streamline their customer messaging efforts.

4. Scale

The Scale plan is Intercom's enterprise-level offering and is tailored to meet the needs of large businesses with complex customer communication requirements. Pricing for the Scale plan is available upon request and includes all the features of the Accelerate plan, plus:

• SLS and HIPAA compliance
• Dedicated account management
• Priority support and service level agreements
• Customizable reporting and analytics

The Scale plan is suited for businesses that require advanced security, dedicated support, and extensive reporting capabilities.

In conclusion, Intercom offers a range of pricing tiers to accommodate businesses of all sizes and communication needs. From the Start plan for small businesses to the Scale plan for enterprise-level organizations, Intercom's pricing ensures that you only pay for the features and capabilities you require. Make an informed decision by considering your business's specific requirements and choose the Intercom pricing tier that best aligns with your goals.