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December 13, 2022

What is the purpose of co browsing?

In this article I break down the purpose of co browsing. I also give an example of how and why teams use co browsing.

Intro

Hello, Spencer here, I am the guy who runs Median Cobrowse and I wanted to pop on here to answer a question I saw in our chat. The question was, what is the purpose of co browsing? Here we go.

What is the purpose of co browsing?

Co browsing is a technology that allows two or more people to view and interact with the same web page or application at the same time. It can be useful for a variety of purposes, such as providing customer support or collaborating on a project. Co browsing enables real-time sharing of web pages, allowing users to see the same content and interact with it together in real time. This can help improve communication and collaboration, and make it easier to solve problems or complete tasks together.

Co browsing is used by sales and support team who want to provide a better, faster customer experience. Sales and support teams often lose time and money by trying to understand the struggles a customer if facing on their website. With co browsing, sales and support teams can see everything a customer is seeing in real time without invites, downloads, or installs. As a result teams have a a better/faster understanding of the struggles a customer is facing.

Conclusion

The purpose of co browsing is to make the customer experience better.

I hope this helps. If you have any questions feel free to email me at Spencer@HelloMedian.com. I would love to connect.

If you would like to see a demo of co browsing in action, or have questions, feel free to snag a time below.