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How can cobrowsing help sales teams?

As the digital world continues to evolve at breakneck speed, many sales teams have struggled to keep up with their competition. This is where cobrowsing comes in. Cobrowsing, also referred to as co-browsing, is a technology that enables sales teams to share their web activities and collaborate on customer interactions in real time. In other words, cobrowsing gives sales teams a powerful tool to increase productivity and close more deals.

As the digital world continues to evolve at breakneck speed, many sales teams have struggled to keep up with their competition. This is where cobrowsing comes in. Cobrowsing, also referred to as co-browsing, is a technology that enables sales teams to share their web activities and collaborate on customer interactions in real time. In other words, cobrowsing gives sales teams a powerful tool to increase productivity and close more deals.

What is Cobrowsing?

Cobrowsing is a web-based technology that allows two users to view and interact with the same web page or application simultaneously. This makes it easier for sales teams to collaborate on customer interactions, by enabling them to share their web activity and see what their colleagues are doing in real time.

For example, a customer service representative can use cobrowsing to guide customers through a website, while a sales representative can use cobrowsing to assist customers in filling out forms without needing to be physically present.

If you wanna learn more check out this article What is cobrowsing? Who uses it? and why?

The Benefits of Cobrowsing for Sales Teams

1. Increased Efficiency: Cobrowsing allows sales teams to save time by simplifying customer interactions. Instead of spending time and resources on back-and-forth communication, cobrowsing lets them quickly collaborate on customer interactions and get the job done in one go.

2. Improved Collaboration: With cobrowsing, sales teams can quickly share their web activity and collaborate on customer interactions. This enables them to work together more effectively, enabling them to close more deals.

3. Enhanced Customer Experience: Cobrowsing eliminates the need for customers to switch between multiple customer service representatives, leading to a more efficient and seamless customer experience.

4. Increased Sales: The improved customer experience, collaboration and efficiency offered by cobrowsing can help sales teams close more deals and increase their sales.

How to Get Started with Cobrowsing

The best way to start using cobrowsing is to find a cobrowsing software that meets your needs.  There are many options available, so be sure to research the various features, pricing models and customer feedback before deciding on a cobrowsing software.

Some questions you might want to ask are...

  • Will this help us support our customers and close more deals?
  • What tools are we using today that we would want to integrate with?
  • How simple is the tool for our sales team?
  • Do we need/want video and audio capabilities?
  • What are the legal concerns?
  • How will cobrowsing affect our website?
  • How hard is it to get started?

Once you’ve selected a cobrowsing software, the next step is to integrate it into your sales process. This will ensure that cobrowsing is used consistently, making it easier for sales teams to collaborate on customer interactions and close more deals.

If you have more questions feel free to snag some time with us here, we would love to answer any questions you have.

Conclusion

Cobrowsing is a powerful tool for sales teams looking to increase their productivity and close more deals. By enabling sales teams to quickly collaborate on customer interactions and enhance the customer experience, cobrowsing can help sales teams improve their efficiency, boost their sales and stay ahead of the competition.

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