LiveChat has been in the online software game for a long time and when we first launched Median, we knew wanted to work with them. As of today, we are excited to announce a partnership that allows LiveChat and Median to more closely work together. Our companies both care about giving chat agents an unbelievable experience that allows agents to quickly solve help their customers. This is why we are so excited to work with them.
More about LiveChat
LiveChat is an application that enables the visitors on your site to chat live with your customer support. It’s a solution dedicated for e-commerce and customer care and has incredible features like unique greetings and powerful reporting that will aid you in your day-to-day business activities. There are currently over 21,000 happy customers(and growing) that rely on LiveChat in their everyday duties.
Median easily integrates into the agent view of LiveChat to allow support agents to have super easy access to browser screen share sessions. All they need to do is click the Median link that is inserted just below the visitor’s information and they immediately open a new tab with a window into the world of your customer.
Here are some of the benefits of the integration:
More Productive Team: A deep integration between a call and the rest of the Support experience means that team members can be more effective
Improved Chat Quality & Customer Loyalty: High quality chats lead to happier customers that are more engaged
High Agent Satisfaction: When given tools that make their jobs easier, agents have less stress and better job satisfaction.
If you aren’t already a LiveChat customer, you can signup now for a 30 day trial, no credit card required. Once you’ve signed up, head over to LiveChat’s integrations page and find Median and follow the instructions to get the two working together. It only takes a couple of minutes. After you are all setup, you’ll wonder how you ever did support without LiveChat and Median again.