Cobrowsing Security: Keeping Your Customers' Data Safe

Cobrowsing is a powerful tool for online collaboration and customer support, allowing users to share their screens with a support agent or collaborator in real-time. However, as with any technology that involves sharing sensitive information, it's important to ensure that cobrowsing sessions are secure and that customers' data is protected.

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In this post, we'll take a closer look at some of the key security considerations for cobrowsing, and discuss some best practices for keeping your customers' data safe.

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Best Practices for Cobrowsing Security

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To minimize the risks of unsecured cobrowsing sessions, it's important to follow some basic best practices for cobrowsing security. Here are some key steps you can take to keep your customers' data safe:

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1. Use HTTPS

Make sure that your cobrowsing tool uses HTTPS to encrypt all data transmitted between the user's browser and your servers. This will help to protect against interception and other types of attacks.

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2. Encrypt Cobrowsing Sessions

In addition to using HTTPS, it's also a good idea to encrypt the cobrowsing session itself. This can be done using end-to-end encryption, which ensures that only the user and support agent can see the data being transmitted.

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3. Implement Access Controls

To prevent unauthorized access to cobrowsing sessions, it's important to implement access controls. This might include SSO, requiring users to enter a PIN or other authentication token before starting a session, or restricting access to specific IP addresses.

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4. Monitor Cobrowsing Sessions

To detect and respond to any potential security incidents, it's important to monitor cobrowsing sessions for suspicious activity. This might include logging session data, monitoring network traffic, or using automated tools to detect unusual behavior.

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5. Train Support Staff

Finally, it's important to train your support staff on best practices for cobrowsing security. This might include training on how to handle sensitive data, how to detect and respond to potential security incidents, and how to ensure that cobrowsing sessions are always conducted in a secure and responsible manner.

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6. Limit Cobrowsing to Specific Pages

One of the features that makes cobrowsing so powerful is that it only works on the pages it is installed on. Easily remove risk by not installing cobrowsing on pages with personal identifiable information.

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7. Reject Sensitive Data

Cobrowsing works by streaming the HTML and CSS code of your website into a viewer. Most cobrowsing applications offer the ability to reject sections of code on your website that you do not wish to be streamed. Face feels might include passwords, credit card information, personal identifiable information and much more.

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Conclusion

Cobrowsing is a powerful tool for online collaboration and customer support, but it's important to ensure that sessions are conducted in a secure and responsible manner. By following these best practices for cobrowsing security, you can help to protect your customers' data and minimize the risks of data interception or other types of attacks.

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If you're interested in implementing cobrowsing for your business or organization, be sure to choose a tool that prioritizes security and follows best practices for data protection. With the right tools and practices in place, cobrowsing can be a powerful and secure way to collaborate online and provide top-notch customer support.