Co browsing software is a type of screen share for your website. Unlike most screen share applications that require a download, invite, or install, co browsing loads with your website. Once Median's co browsing app is installed you will be able to both see and interact with anyone who visits your website. Since Median uses basic programming language (HTML & CSS) it works great on all browsers on every operating system. This allows support teams to offer support on PC, Mac, Tablet, Mobile and any other device that offers a browser experience.
Median's live visitor dashboard allows you to see everyone on your site in real time. With 1 click you can join any visitor and see what they see. No download needed.
Show Cursor allows you to put your mouse on a customers screen and guide them through your website. Show your customers where to go and what to click.
The highlight tool allows you create a clear red box over any part of your website that you want to bring attention to.
The drawing tool allows you to turn your website into a whiteboard. Use arrows to show customers where to click or draw smiley faces to simply bring happiness.
Take full control requires customer approval. Once the request for full control is approved, you will be able to type and click on the customers screen.
Phone mode makes it easy for call center teams to start a screen share with callers. Ask the caller to press CTRL 5 times, a code will appear, use that code to join.
Our privacy controls allow you to choose exactly what parts of your website are allowed to be used in screen share and which are not.
Our video streaming feature makes the internet a whole lot more personal. You can now pop on your customers screen and talk to them threw your website.
Chat messaging is great, but nothing beats having a 1-to-1 conversation right on your website. Our audio streaming feature allows you to talk to customers.