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What is conversational sales?

What is Conversational Sales?

Conversational sales is a sales approach that focuses on building relationships and engaging with potential customers through personalized, real-time conversations. This approach leverages technology to create a seamless and interactive buying experience for customers, ultimately leading to increased sales and customer satisfaction.

The Rise of Conversational Sales

In today's digital world, customers expect immediate responses and personalized experiences. They want to feel valued and understood by the businesses they interact with. This shift in customer expectations has led to the rise of conversational sales.

Conversational sales platforms, such as Median cobrowse, enable businesses to personalize the buying experience by allowing customers to interact with sales representatives in real-time. These platforms utilize various communication channels, including live chat, video chat, and co-browsing, to provide customers with instant assistance and guidance throughout their buying journey.

According to a study by Gartner, by 2025, 70% of customer interactions will involve artificial intelligence (AI) in some form. Conversational sales leverages AI-powered chatbots and virtual assistants to automate repetitive tasks and provide personalized recommendations. This not only improves efficiency but also reduces response time, ensuring that customers receive timely assistance.

The Benefits of Conversational Sales

1. Increased Customer Engagement: Conversational sales platforms foster interactive conversations, allowing sales representatives to understand the unique needs and preferences of customers. This engagement leads to higher customer satisfaction and loyalty.

2. Personalized Recommendations: By leveraging AI technologies, conversational sales platforms can analyze customer data and provide personalized product recommendations. These tailored recommendations make customers feel valued and increase the chances of a successful sale.

3. Improved Sales Conversion: Real-time conversations with customers enable sales representatives to address concerns and objections promptly. This leads to higher conversion rates as customers receive immediate assistance and can make informed purchase decisions.

4. Enhanced Customer Service: Conversational sales platforms enable businesses to provide round-the-clock customer support, catering to customers in different time zones or those who prefer non-traditional business hours. This availability increases customer satisfaction and builds trust in the brand.

Success Stories: Stats to Back up the Findings

1. According to a study by Salesloft, companies that use conversational sales see an average conversion rate increase of 28%. This demonstrates the effectiveness of personalized, real-time conversations in driving sales.

2. A case study by Drift showcased that conversational sales increased lead generation by 45% for a software company. The company leveraged chatbots and live chat to engage with customers, resulting in a significant boost in lead acquisition.

3. Research conducted by Intercom found that 82% of consumers rated an "immediate" response as important when making a purchasing decision. Conversational sales platforms enable businesses to meet this expectation and provide the timely assistance that customers seek.

4. Forbes reported that companies that implemented conversational sales experienced a 10% increase in customer retention. This emphasizes the long-term benefits of building meaningful relationships by engaging in personalized conversations.


Conversational sales is a powerful strategy that leverages technology to provide personalized, real-time conversations with customers. By embracing conversational sales platforms like Median cobrowse, businesses can enhance customer engagement, improve sales conversion rates, and provide exceptional customer service. With the increasing demand for immediate responses and personalized experiences, adopting conversational sales is key for businesses aiming to thrive in today's competitive market.

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