How to View Multiple Chats in LiveChat

Welcome to our educational blog post where we will guide you on how to view multiple chats in LiveChat. As a software company, we understand the importance of efficient customer support, and LiveChat is a powerful tool that can help you provide excellent service to your customers. Let's get started!

The Need to Manage Multiple Chats

When running a business, it is common to receive multiple chat requests simultaneously. Efficiently managing these chats is crucial to provide timely and effective support. By viewing multiple chats simultaneously, you can have a comprehensive overview of all ongoing conversations.

According to a study conducted by SuperOffice, customers expect a response within 15 minutes. However, the average response time across various industries is around 12 hours. By managing multiple chats efficiently, you can avoid delays and greatly improve customer satisfaction.

Using LiveChat to View Multiple Chats

Step 1: Log in to LiveChat

First, navigate to the LiveChat application. Enter your login credentials to access your account.

Step 2: Enable Multiple Chat Windows

Once you have logged in, locate the settings menu. Within the settings, find the option to enable multiple chat windows. This will ensure you can view multiple chats simultaneously.

Step 3: Open Multiple Chat Windows

With the multiple chat windows feature enabled, you can now open multiple chat windows within LiveChat. Open as many chat windows as you need to manage your ongoing conversations.

Step 4: Arrange and Prioritize Chat Windows

To effectively manage multiple chats, it is essential to arrange and prioritize your chat windows. You can drag and drop the chat windows to reposition them according to your preference. This allows you to give priority to urgent chats or those that require immediate attention.

Step 5: Respond to Chats

Now that you have set up multiple chat windows, you can respond to customer queries by typing your messages in the respective chat windows. Monitor the chats simultaneously, ensuring that you provide prompt and accurate responses.

Step 6: Close Chat Windows

Once you have resolved a chat or completed the conversation, you can close the respective chat window. This helps declutter your workspace and allows you to focus on the remaining chats.

Step 7: End the Chat Session

Once you have effectively managed all the ongoing chats, it is good practice to formally end the chat session. Thank the customer for using your LiveChat service and let them know you are available for any further assistance.

Benefits of Viewing Multiple Chats in LiveChat

Viewing multiple chats simultaneously using LiveChat brings several benefits:

• Improved efficiency: By managing multiple chats at once, you can respond to customer queries promptly and efficiently.
• Enhanced customer experience: Customers appreciate quick responses. By viewing multiple chats, you can provide timely assistance, resulting in a positive experience.
• Better organization: With multiple chat windows, you can stay organized and prioritize conversations based on their importance.
• Increased productivity: Juggling multiple chats becomes more manageable, saving you time and allowing you to handle more inquiries effectively.

So there you have it!

By following these simple steps, you can easily view multiple chats in LiveChat and provide exceptional customer support. Take advantage of this powerful feature to streamline your customer service processes and exceed customer expectations.

Remember, happy customers are the key to the success of any business!